OR

We still accept Visa, Mastercard, American Express and Discover, just call us.

                                                    Subsidiary of Retco Marketing, Inc.

                                                                                                    (972)  576-8697

Fax:  (972) 617-5070

This page last updated   Thursday July, 5  2007

PLEASE, PLEASE SAVE US BOTH TIME WHEN HAVING SOMETHING SHIPPED - WE CANNOT SHIP ANYTHING WITHOUT A VALID PHONE NUMBER OF THE RECIPIENT (SINCE SEPTEMBER 11, 2001).

NO ORDER WILL BE SHIPPED WITHOUT BEING PAID IN FULL PRIOR TO SHIPMENT.  WE DO NOT ACCEPT PAYMENT BY CHECK - FORMS OF ACCEPTABLE PAYMENT ARE LISTED ABOVE - WE HAVE PROVIDED MULTIPLE METHODS TO CONTACT US EXCEPT A MAILING ADDRESS - SAVE YOURSELF SOME TIME AS WE HAVE ELIMINATED ALL REFERENCES TO MAILING ADDRESS THROUGHOUT THE WEBSITE.  WE CAN MAINTAIN LOW PRICING ONLY IF WE MOVE PRODUCT QUICKLY,  HOLDING AND STORING PRODUCT WHILE WE WAIT FOR A CHECK OR MONEY ORDER COSTS US MORE MONEY THAN THE DISCOUNT RATE THAT WE PAY FOR EACH TRANSACTION. 

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OUR GUARANTEE

We at animalstop.com are committed to your satisfaction.  We will send samples of many items, as all sales are final.  If you plan on making a large purchase then you should at least get a sample first.  Almost all shipments are insured (details below).  Please read our return guidelines and easy instructions.

Return Policy

Retail:  You may return any retail product within 14 days of your product’s shipping date provided all returns must include a Return Merchandise Authorization Number (RMA#).  No returns, of any type, will be accepted without a RMA number.  Please provide the following information when calling or e-mailing for a RMA number:  customer name & address, invoice number, serial number and the nature of the problem.  

All products to be returned must be sent within 14 days from the date of shipment, 100% complete , in BRAND NEW condition, and must include original packing material, manuals, blank warranty cards and all accessories provided by the manufacturer.  All returns for credit or exchange and cancelled orders are subject to a restocking/cancellation fee of 25% of the retail value based on the condition of items returned.  Returned items are subject to a fee of 100% of the value of the item(s) if the items are not saleable, to be solely determined by Retco Marketing, Inc.  It is the customers' responsibility to make sure the item is returned to Retco Marketing, Inc. in an undamaged condition, therefore we recommend the package be insured, as any damage will be considered when evaluating the returned product.   Any items not received by Retco Marketing, Inc. will not be considered as returned by the customer for credit unless a written request from Retco Marketing, Inc. to return the item to another location, an e-mail will not be considered as a written request.  By purchasing our products and/or services you indicate that you have read and fully understand this and all our policies.  Any disputes will be governed by the laws of the state of Texas without regard to any conflicts of law provisions of any other jurisdictions.

Wholesale:  No returns will be accepted on wholesale or quantity purchases.

Damaged merchandise:  When you receive damaged merchandise, it is your responsibility to contact the carrier immediately so a determination of the damage can be made.  You should also contact Retco Marketing, Inc. immediately so we are aware of the situation.  In the event that you do not contact the carrier for their determination, there will be no refund of any kind as a professional determination of the damage was not made and no evaluation can be performed.   There are no exceptions to this rule.  In the event that a professional determination of the damage has been performed then the steps taken after that point will be determined by the results of the shipper's evaluation.

SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE. It is recommended that all shipping addresses be e-mailed or faxed.  Customer IS  responsible for additional charges incurred by incorrect addressing as the address should have been given to us twice.  All addresses MUST include a telephone number in case the delivery service needs to contact you.  Shipment will be held until this number is available.  Any additional charges for incorrect addresses are the customers responsibility.

You are responsible for freight charges from Red Oak, TX unless you purchase through the "ONLINE STORE" which includes freight in the price.  If you paid through Paypal.com for the product and it is not in the "ONLINE STORE", payment of freight must be made before we can ship.

WE DO NOT SHIP ON A CUSTOMERS FREIGHT ACCOUNT.

No returns or exchanges on special ordered items.

Unauthorized Returns - Any product returned without the written authorization of Retco Marketing, Inc. becomes the property of Retco Marketing, Inc. without compensation of any kind to the customer.

Wholesale Items:  Since the opportunity exists for the customer to obtain samples prior to ordering there are no returns on wholesale items.  Any damage to a shipment is the responsibility of the carrier when the customer has paid for the applicable insurance otherwise it is the responsibility of the customer.    

Payment Policies

Payment must be made prior to shipment, including shipping, insurance, tax and other incidentals that are the customer's responsibility.  We accept VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER credit cards.  We also accept payments through http://www.paypal.com.  They accept checks, Visa, MasterCard, American Express, Discover or electronic checks.   You and Paypal.com are responsible for notifying us that payment has been made and deposited to our account. Payments must be made to "paypal@animalstop.com".  If you are unsure just call us with your question and we will help you however we can.  Under no circumstances will any order be shipped to ANY customer until confirmed payment has been made by the customer.  Orders are shipped to the billing address on the credit card.

All companies placing orders must issue a valid, fully executed Purchase Order.  Unless otherwise quoted by Retco Marketing, Inc. in writing, freight will be charged and will reflect the actual shipping charges incurred at the time of shipment.  No order will be considered confirmed until a legible faxed copy of the valid, fully executed Purchase order has been received and approved by Retco Marketing, Inc. 

Sales tax will be charged for Texas residents ONLY at the rate of 6.25% for all retail sales.  Wholesale orders will not be charged if we have a valid resale certificate on file at the time of shipment.

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OUT OF STOCK AND SPECIAL ORDERS

On purchases of "OUT OF STOCK", a minimum of 50% deposit (refunded if order not received by RMI within 90-120 days from date of confirmed receipt of deposit) and a properly executed and endorsed Irrevocable Purchase Order must be submitted at the time of the order and arrangements made for payment of the balance prior to shipment.    RMI at its sole discretion may require full payment prior to acceptance of order.  Deposited funds for orders will be escrowed by RMI and will be refunded to the customer should the order not be received within the maximum time window of 90 to 120 days.  No order requiring a deposit will be con

This does not apply to "Special Order Out of Stock Items"* which require full payment of product at time of order in USD (United States Dollars).  Special Order Out of Stock Items will not be considered as ordered until confirmation of  funds is verified.  At that time we will provide the customer an estimated receipt date and arrangements for shipment to your designated site will be initiated along with payment for freight

Retco Marketing, Inc.    May 10, 1991

*"Special Order Out of Stock Items" are defined as items not considered by RMI as normal inventory levels of that product. ____________________________________________________________________________________________

PRICING

Most of the pages have pricing already listed.  Pricing is subject to change without notice.  Unless notified of a price increase the pricing on the pages supersedes all other pricing.  If misquoting of price occurs verbally, the posted price on this website supersedes the misquoted price, unless you have been verbally notified of a price change.  The pricing on this website has posted in order that you will be able to calculate your correct total.  Freight (see section on "Freight Charges"), and taxes will be charged accordingly.   All prices must be verified in writing, and are not confirmed until payment has been  received.

Minimum order is usually 300 items unless otherwise noted.

This page was last updated  May 23, 2002. _______________________________________________________________________________________________________________________

MAINTENANCE TIPS - CAGES & BELLS

PLEASE NOTE:  When performing maintenance on or cleaning the cage please be sure to remove your bird from the cage and preferably have them in a separate room or area until all surfaces are completely dry.

You do have the option of using acetone or other heavy duty paint thinner to repair scratches on your cage.  The solvent will float some of the paint and pigment over the damaged area and will probably cause all areas worked on to lose their glossiness.  This is why we recommend the use of nail polish, after extensive testing and consultation.  The solvent in the nail polish floats the Epoxy paint momentarily to cause a bonding with the nail polish, where the nail polish takes on some of the properties of the Epoxy paint.  This leaves a glossy finish that is extremely hard.   Please be sure all surfaces are completely dry before using the cage, once nail polish is dry it is inert and non-toxic, of course only use in a well ventilated area until dry as all the solvent will be totally dissipated. 

This type of repair is for small scratches.  When large areas of the cages finish are damaged, you should consider either replacing the cage or if economically feasible, have it sand blasted and repainted by a Powder Coating company/specialist and specify "Epoxy Powder Coating".

BELLS:

Copper and Brass Plated Bells:

All plated items have a slight oil coating on them to slow corrosion of the plating.  To permanently seal the bells follow these instructions:

1.)  Immerse the bells entirely in Isopropyl Alcohol (70% by volume usually at any drugstore) in a 5-gallon bucket and remove them wearing rubber gloves

      and set them on their side and then upright on some newspaper.

2.)  Using High Gloss Fast Dry Clear Enamel Spray paint.  First lay the thoroughly dry bell on its side on a piece of wood and spray quickly into the interior

      of the bells.   When dry then stand the bells up and quickly spray one half of the exterior and when dry turn them and quickly spray the other half of

      the exterior.  When completely dry you can handle them without any type of glove or protection and the bells will provide you with many years of

      enjoyment.

PLEASE CONTACT US SHOULD YOU HAVE ANY QUESTIONS ABOUT ANY OF THE PRODUCTS WE OFFER FOR SALE.     

Do you like the original Cowbells?  Check them out at Texas Cowbells.    Pure White or Copper Color.   Porcelain-like Durable Epoxy Powder Coated  Steel Cow  Bells Lasts for years.

This page was last updated  Wednesday April 02, 2008